To submit a warranty claim, please contact our customer service representative at 253-240-5622 (Tatsiana) or send an email to bestlifemassag@gmail.com. Be sure to include proof of purchase and a detailed description of the issue.
Warranty Disclaimer
Warranty Duration: This massage chair is covered by a 1-year warranty starting from the date of purchase.
Warranty Coverage
This warranty covers any defects in material or workmanship under normal use during the warranty period.
Repair and Replacement
During the warranty period, our company will repair or replace any parts of the product that prove to be defective due to improper materials or workmanship, at no additional charge.
Warranty Exclusions
This warranty does not cover the following:
- Damage caused by misuse, improper handling, or failure to follow the instructions provided.
- Normal wear and tear, such as fabric wear, cosmetic blemishes, or mechanical depreciation.
- Damage caused by unauthorized repairs or modifications.
- Damage caused by accidents, spills, fire, or other external factors unrelated to manufacturing defects.
Claim Procedure
To file a claim, please contact us via 253-240-5622 or bestlifemassag@gmail.com. Provide proof of purchase and describe the issue. Shipping costs for returning the product are the responsibility of the customer. If the claim is approved, we will reimburse reasonable shipping expenses.
Warranty Limitations
- This warranty is valid only for the original purchaser and is non-transferable to future owners.
- The warranty period does not extend if the product is repaired or replaced during the initial warranty period.
For any additional questions or concerns, please contact our customer service at 253-240-5622 (Tatsiana).